Return & Refund Policy
Return Window
You have 14 days from the date your order is delivered to request a return. Once your return is approved and you receive your prepaid return shipping label, you must ship your item within 7 calendar days.
To be eligible for a return, items must be in their original condition: unworn, unused, unwashed, free of stains, makeup, deodorant marks, perfume, pet hair, and other signs of wear or damage. All original tags must be attached.
Items must be returned with any original product packaging they came with, where applicable. (This does not include the shipping mailer, tissue paper, or other packaging materials used to ship your order.)
Items that have been worn, washed, altered, damaged after delivery, or returned without their original tags may not be accepted.
How to Start a Return
To request a return, email dea@shophotpinkroses.com. Returns sent without prior approval will not be accepted.
If your return is approved, we'll provide a prepaid return shipping label and instructions for sending your item back. The return shipping cost will be deducted from your refund. You won't need to pay for shipping when dropping off your package.
Exchanges
If you'd like a different size or item, please follow our return process. Once your return has been received and inspected, you can place a new order for your preferred item.
We'll provide you with a free shipping code for your replacement order so you won't have to pay shipping again. Replacement items are subject to availability.
Refunds
Once your return has been received and inspected, we'll notify you whether your refund is approved. Approved refunds will be issued to your original payment method within 10 business days.
Return shipping costs will be deducted from your refund, and original shipping fees are non-refundable. Your bank or payment provider may take additional time to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us at dea@shophotpinkroses.com.
Damaged or Incorrect Items
If there is an issue with your order, please contact us at dea@shophotpinkroses.com. All concerns will be reviewed individually to determine the appropriate resolution.
Non-Returnable Items
The following items cannot be returned:
- Sale items
- Gift cards
- Jewelry
- Hats
- Hair accessories
- Swimwear with an unattached sanitary liner
- Items that do not meet our return eligibility requirements
If you have questions about your return, please email dea@shophotpinkroses.com.